Mirola.io

Legal

Terms of Service

The terms that govern your access to and use of Mirola.io.

Last updated: 28 May 2026

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the Mirola.io website at mirola.io and the Mirola.io application at app.mirola.io (together, the "Service"). By creating an account, subscribing to a plan, or otherwise using the Service, you agree to be bound by these Terms.

The Service is provided by Sauce Marketing Group Ltd ("Mirola", "we", "us", "our"), a company registered in England and Wales (company number 16482250). If you do not agree to these Terms, you must not use the Service.

2. Definitions

  • "Account" means the account you create to access the Service.
  • "Customer Data" means data, content and personal information about your customers and leads that you submit to or generate within the Service.
  • "Subscription" means a paid or trial plan giving you access to the Service.
  • "Fees" means the amounts payable for your Subscription as shown at checkout or in your account.
  • "User" means an individual authorised to use the Service under your Account.

3. Acceptance and eligibility

The Service is intended for business use by professionals aged 18 or over. By using the Service you confirm that you are at least 18, have authority to bind the business on whose behalf you are acting, and will use the Service in compliance with all applicable laws.

4. Your account

You are responsible for keeping your login credentials secure and for all activity that takes place under your Account. You must notify us promptly if you suspect any unauthorised access. We may refuse to create, suspend or close any Account that we reasonably believe is being used in breach of these Terms.

You must provide accurate, current and complete information when registering, and keep it up to date.

5. Plans, trials and billing

  • Plans and Fees — current plans and Fees are shown on our pricing page. Fees are stated exclusive of VAT or other applicable taxes, which will be added where required.
  • Payment processing — billing is handled by Stripe. By subscribing you authorise us (via Stripe) to charge your chosen payment method on a recurring basis at the start of each billing cycle until your Subscription is cancelled.
  • Free trials — if we offer a free trial, your Subscription will convert to a paid plan at the end of the trial unless you cancel before the trial ends.
  • Renewals — Subscriptions renew automatically for successive periods of the same length as the original term.
  • Price changes — we may change Fees from time to time. Changes will take effect at your next renewal and we will give you reasonable advance notice by email or in the app.
  • Late payment — if a payment fails, we may suspend or downgrade your Account until the outstanding amount is paid.

6. Cancellation, refunds and downgrades

You may cancel your Subscription at any time from your Account settings. Cancellation takes effect at the end of your current billing period, and you will retain access until then.

Except where required by law (including UK consumer cancellation rights, where they apply), Fees are non-refundable. We do not provide pro-rata refunds for partial periods or for downgrades made mid-cycle.

7. Acceptable use

You must not, and must not allow any User to:

  • Use the Service to send unsolicited marketing in breach of PECR, UK GDPR or other applicable laws;
  • Upload, store or transmit unlawful, infringing, defamatory, obscene or harmful content;
  • Harass, abuse or harm another person, including via the Service's communication features;
  • Attempt to gain unauthorised access to the Service, other accounts, or our systems;
  • Reverse engineer, decompile or attempt to extract the source code of the Service, except where permitted by law;
  • Scrape, crawl or use automated means to extract data from the Service beyond documented APIs;
  • Resell, sublicense or commercially exploit the Service except as expressly permitted;
  • Use the Service to build a competing product;
  • Interfere with or disrupt the integrity or performance of the Service.

8. Customer data and data protection

You retain all rights in your Customer Data. You grant us a worldwide, non-exclusive, royalty-free licence to host, process and transmit your Customer Data solely as needed to provide, secure and improve the Service.

You are responsible for the lawfulness of the Customer Data you upload, including for obtaining any consents and providing any notices required by data protection law. Where we process personal information on your behalf, we do so as a processor in accordance with our Privacy Policy and any data processing terms we make available to you.

9. Intellectual property

The Service, including all software, designs, text, graphics and trademarks, is owned by Mirola or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service during your Subscription, subject to these Terms.

Any feedback or suggestions you provide may be used by us without restriction or compensation to you.

10. AI features

The Service includes features that use artificial intelligence (for example, an AI assistant and automation tools). AI outputs are generated from statistical models and may be inaccurate, incomplete or unsuitable for your purpose. You are responsible for reviewing AI outputs before relying on them, and you must not use them to make decisions with legal or similarly significant effects without appropriate human review.

We do not guarantee any specific result from AI features and we are not liable for actions taken in reliance on them, except to the extent set out in these Terms.

11. Third-party services

The Service relies on third-party providers (such as Stripe for payments and our hosting and AI providers) and may link to or integrate with third-party services. We are not responsible for the content, policies or availability of third-party services. Your use of them is governed by their own terms.

12. Service availability, support and changes

We aim to make the Service available with high reliability but we do not guarantee uninterrupted or error-free operation. We may carry out planned maintenance, and we may modify, add to or discontinue features. Where a change materially reduces the Service, we will use reasonable efforts to give you notice.

Support is provided via the channels described on our website during normal UK business hours.

13. Confidentiality

Each party may receive information from the other that is confidential. Both parties agree to use confidential information only as needed to perform under these Terms and to protect it with at least the same care they apply to their own confidential information. This does not apply to information that is public, independently developed, or required to be disclosed by law.

14. Warranties and disclaimers

We provide the Service with reasonable skill and care. To the maximum extent permitted by law, the Service is otherwise provided "as is" and "as available", without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

Nothing in these Terms limits any rights you have under UK consumer law that cannot lawfully be excluded.

15. Limitation of liability

Nothing in these Terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be limited or excluded by law.

Subject to the paragraph above, and to the maximum extent permitted by law:

  • We will not be liable for any loss of profits, loss of revenue, loss of business, business interruption, loss of goodwill, loss of anticipated savings, or any indirect or consequential loss;
  • Our total aggregate liability arising out of or in connection with these Terms or the Service, whether in contract, tort (including negligence) or otherwise, is limited to the total Fees paid by you to us in the 12 months immediately preceding the event giving rise to the claim.

16. Indemnity

You agree to indemnify and hold Mirola harmless from any claims, damages, losses and reasonable costs (including legal fees) arising out of: (a) your Customer Data; (b) your use of the Service in breach of these Terms or applicable law; or (c) your infringement of a third party's rights.

17. Suspension and termination

We may suspend or terminate your Account immediately if you materially breach these Terms, if required by law, or if continued provision of the Service would expose us or other users to significant risk. Where reasonable, we will give you notice and an opportunity to cure first.

On termination, your right to use the Service ends. We will make Customer Data available for export for a reasonable period and then delete or anonymise it, subject to backup retention and any legal obligation to retain it.

18. Changes to these terms

We may update these Terms from time to time. Where changes are material, we will give you reasonable advance notice by email or in the Service. Continued use of the Service after the changes take effect constitutes acceptance.

19. Governing law and jurisdiction

These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that if you are a consumer resident elsewhere in the UK, you may also bring proceedings in your local courts.

20. Contact

If you have any questions about these Terms, you can reach us at:

This document is provided for transparency and does not constitute legal advice. If you need a tailored legal opinion you should consult a qualified solicitor.